Practical answers
FAQ
Find clear answers about delivery, payment, recipient updates, delivery proof and Special Requests.
Delivery and payment
Delivery is currently available only in Kabul. More cities will be added later.
Delivery costs £15.00 once per order, not per product.
The estimated 2–3 working day delivery period begins after successful payment.
No. The buyer pays online and the recipient pays nothing at delivery.
Recipient and order updates
Yes. Add at least one recipient phone number so the delivery team can call before arrival.
Yes. Checkout accepts one required recipient number and up to two optional alternative contacts with a name or relationship label.
Buyer email is the required main channel and is where order confirmations are sent. You can also leave a phone number so we can call if there is a question about the order. Email is the way to reach us; we do not run a public WhatsApp or telephone support line.
Orders, cancellations and problems
We never replace it with something else on our own initiative. We contact you first and tell you what we can offer instead, and a substitute is supplied only if you expressly agree to it. If you do not agree, we refund the price of that item.
You can cancel at any time before the order is dispatched, at no cost. For most goods you also have a legal right to cancel within 14 days of delivery, and some kinds of goods are excluded from it. For a change-of-mind return you are responsible for the direct cost of returning the goods, unless we tell you otherwise, and we confirm that cost with you before you send anything. Email info@etebar-market.com with your order number, and see the Returns & Cancellations policy for the exceptions and for how a return is arranged.
If an item is missing, the wrong product is supplied, or an item arrives damaged, spoiled, defective or unsafe, we refund the price of that item. Email info@etebar-market.com with your order number and a short description. See the Returns & Cancellations policy for details.
Delivery proof
Standard delivery proof is included at no extra cost. At handover, the package and recipient can be photographed together. The recipient can appear clearly with consent, with their face blurred, or fully blurred. Safety or consent may prevent a photo.
Video proof costs £5.00 per order and shows the products and their visible condition at handover. A recognisable recipient appears only with consent.
Special Requests and services
Use Special Request for an unlisted product, repair or local service. Etebar reviews the request and checks availability before sending a quote. You decide whether to continue, and no order or payment is created before you accept.
You may submit a Special Request for a repair or local service. Etebar will check whether suitable help is available before any agreement; availability and a successful repair are not guaranteed.