Practical answers
FAQ
Find clear answers about delivery, payment, recipient updates, delivery proof and Special Requests.
Delivery and payment
Delivery is currently available only in Kabul. More cities will be added later.
Delivery costs £15.00 once per order, not per product.
The estimated 2–3 working day delivery period will begin after successful payment. Online payment is not active on this website yet.
No. At launch, the buyer will pay online and the recipient will pay nothing at delivery. Online payment is not active on this website yet.
Recipient and order updates
Yes. Add at least one recipient phone number so the delivery team can call before arrival.
Yes. Checkout accepts one required recipient number and up to two optional alternative contacts with a name or relationship label.
Buyer email is the required main channel. Transactional WhatsApp updates are optional for the buyer and require separate recipient consent.
You may cancel an order after placing it and until it is dispatched. Once an order has been dispatched it can no longer be cancelled, and there is no voluntary return if you change your mind. Contact us as early as you can.
Delivery proof
If an item is missing, the wrong product is supplied, or an item arrives damaged, spoiled, defective or unsafe, we refund the price of that item. Email info@etebar-market.com with your order number and a short description. See the Returns & Cancellations policy for details.
Standard delivery proof is included at no extra cost. At handover, the package and recipient can be photographed together. The recipient can appear clearly with consent, with their face blurred, or fully blurred. Safety or consent may prevent a photo.
Special Requests and services
Video proof costs £5.00 per order and shows the products and their visible condition at handover. A recognisable recipient appears only with consent.
Use Special Request for an unlisted product, repair or local service. Etebar reviews the request and checks availability before sending a quote. You decide whether to continue, and no order or payment is created before you accept.
You may submit a Special Request for a repair or local service. Etebar will check whether suitable help is available before any agreement; availability and a successful repair are not guaranteed.