Returns & Cancellations

This policy explains how to cancel an order, and what happens if something is missing, wrong, or not in good condition when it arrives. It applies to orders placed through the Etebar Market website.

Cancelling before dispatch

You can cancel an order after placing it and up until it is dispatched. Contact us as early as you can so we can stop the order before it leaves. Because nothing has been sent, there is no return to arrange and no return-shipping cost.

After dispatch

Once an order has been dispatched, we do not offer a voluntary return if you change your mind. This does not affect the situations described below.

Missing products

If an item you ordered is not delivered, we refund the price of that item.

Wrong products

If a different product is supplied instead of the one you ordered, we refund the price of the affected item. Brands and packaging can vary with local availability, so an item of comparable type, quantity and quality is not treated as a wrong product.

Damaged, spoiled, defective or unsafe products

If an item arrives damaged, spoiled, defective or unsafe to use, we refund the full price of that item after a reasonable review. Photographs of the item and its packaging help us complete that review quickly.

How to report a problem

Email info@etebar-market.com with your order number, the item affected and a short description of the problem. Please tell us as soon as you can after delivery, and attach photographs where they would help.

What a refund covers

A refund covers the price of the affected item. Refunds are reviewed and handled by our team rather than automatically, and we confirm the outcome by email.

Rights that cannot be excluded

Nothing in this policy limits any rights that cannot legally be excluded.